Shipping policy
Shipping Policy
This Shipping Policy applies to all products purchased through JacsResales.
Processing Time
Orders are typically processed within 2–5 business days.
Processing times may vary depending on product type or supplier demand.
If an order requires additional processing time, we will update you via email.
Shipping Time
Shipping times vary based on destination and supplier location.
Estimated delivery times are:
• United States: 7–21 business days
• International orders: 10–30 business days
Certain products may arrive faster if shipped from U.S.-based fulfillment centers.
Shipping times may be affected by carrier delays, customs, holidays, or unforeseen events.
Multiple Shipments
If your order contains multiple items, they may ship separately depending on fulfillment locations.
This does not affect shipping cost to you.
Tracking Information
Once your order has shipped, tracking details will be emailed to you (when available).
Tracking updates can take a few days to appear.
Shipping Costs
Shipping charges are calculated at checkout based on destination, product weight, and fulfillment source.
Occasionally, we may run free shipping promotions within the United States.
Wrong Address Disclaimer
Please ensure your shipping address is correct.
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
If an address change is required, contact us within 12 hours of purchase.
After fulfillment starts, we may not be able to adjust shipping information.
Lost, Delayed, or Stolen Packages
If your package does not arrive within 45 days of shipment, please contact us.
We will investigate with the carrier or fulfillment partner.
Once confirmed lost, we will issue a replacement or refund.
We are not responsible for packages marked as “delivered” by carriers — in such cases, please check with the carrier or local delivery office.
Damaged or Defective Items
If your item arrives damaged or defective, notify us within 7 days of delivery.
We may request photos for verification. Once confirmed, we will replace or refund the item.
International Shipping & Customs
International shipments may incur customs, duties, or taxes imposed by local authorities.
These fees are the responsibility of the customer.
Contact
For shipping questions, email us at: