Refund policy

Return & Refund Policy

Some products sold by JACs Resales are made to order. Unless a product page states otherwise, all sales are final except when an item arrives damaged, defective, misprinted, or incorrect.

Damaged, Defective, Misprinted, or Incorrect Items

Contact us within 30 days of delivery at Contact@jacsresales.com. Include your order number, a description of the problem, and clear photos showing the issue.

After we verify an approved claim, we will provide a replacement or a refund. JACs Resales covers the cost of resolving approved claims caused by a product defect, damage, misprint, or fulfillment error.

Buyer’s Remorse and Ordering Errors

We do not accept returns, exchanges, or refunds for buyer’s remorse, ordering the wrong size or color, fit or preference issues, or accidental orders. Please review product descriptions, size guides, colors, and order details carefully before completing your purchase.

Unauthorized Returns

Do not send an item back without contacting us and receiving approval. Unauthorized returns may be refused. If an approved claim requires a physical return, JACs Resales will provide instructions and cover the return shipping cost.

Lost Packages

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date. Once the carrier or fulfillment provider confirms the package is lost, we will provide a replacement or refund.

Refund Processing

Approved refunds are issued to the original payment method. Your bank or payment provider may take 3–10 business days to post the refund.

Product-Specific Exceptions

Some products added to the store may have different return terms. Any exception will be clearly stated on the applicable product page and will take precedence for that product.

Your Legal Rights

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Contact

For return or refund questions, contact Contact@jacsresales.com.